When should I arrive for my treatment?
At SÁMAS you are treated to the SÁMAS Experience, Thermal Suite, Treatment Time and Pure Relaxation. To fully benefit from the SÁMAS Experience we suggest arrive 60-90 minutes prior to your scheduled Treatment Time. This will be indicated on your SÁMAS appointment card.
Can someone help me decide on the best treatments or therapies?
Our lifestyle programmes incorporate a full choice of treatments. Prior to arrival we suggest you contact the Spa to discuss and plan your schedule. Our spa professionals will guide you and recommend the treatments most suitable to your personal needs.
Is there a limit to the number of treatments I should plan in a day?
Your consultation on arrival with our spa professionals will advise on the most beneficial sequence of treatments for you.
What if I have special health considerations?
If you have high blood pressure, allergies, other physical ailments or disabilities, or if you are pregnant, please be sure to notify our Spa Manager or receptionist before booking your treatments. If you have any concern at all, please let us know. A medical questionnaire must be completed prior to all spa treatments. A fitness questionnaire is required for classes.
Can I ask the therapist to adjust things to increase my comfort?
SÁMAS is totally designed to treat and relax you. If you have any discomfort or would prefer a stronger or lighter treatment please let your therapist know.
Should men shave before their facial treatments?
We recommend that men shave a few hours before their facial appointments.
What if I’m late for my appointment?
To ensure all guests enjoy a complete SÁMAS Experience, appointment times must be adhered to. Should you arrive late your treatment will end at the appointed time.
What if I need to cancel a spa reservation?
The treatments you select are reserved especially for you. To cancel without charge requires 24 hours notice. No allowance will be given for re-scheduling within this time.